What are you delivering to ensure your cusotmers succeed? Businesses today need a new approach to win and keep customers, and customer success must be an integral part of every business. Here are five bits of food for thought to help you start to shift into a customer success mindset.
1. The buyer is the businesses most important asset
2. Make the customer’s goals your goals
3. Achieve success over satisfaction
4. Find out and do what works for customers
5. Your best customers will become your best advocates
Read more at the source: 5 Tips to Shift Your Mindset from Customer Satisfaction to Customer Success